Stay up to date with the latest trends, insights, and best practices in helpline advocacy, case management, and crisis response. Read informative blog posts from Izzy Platform to learn how technology is reshaping the industry.
Disconnected systems slow teams down. Discover how Izzy helps survivor support organizations move from chaos to clarity with real-time notes, automation, and powerful reporting.
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Emergencies don’t wait—and neither can survivor support. Discover how Izzy equips your agency with the tools to stay resilient, connected, and trauma-informed through any disruption, from natural disasters to staffing changes.
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Join Izzy at the 2025 Conference on Crimes Against Women in Dallas to see how our case management and helpline technology empowers advocacy teams to better support survivors and streamline crisis response operations.
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Izzy is teaming up with Safe YOU to transform how domestic violence agencies connect with and support survivors. This powerful new partnership bridges cutting-edge mobile safety tools with trauma-informed case management—unlocking smarter, faster, and more coordinated care. Discover how this collaboration is paving the way for safer, more connected communities.
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The Sexual Assault Support Centre of Waterloo Region (SASC) has spent decades supporting survivors of gender-based violence and advocating for systemic change. We spoke with Director of Care Lyndsey Butcher about how Izzy’s tools have helped them maintain their 24-7 support line, deliver community programming, and track outcomes with more accuracy — all while strengthening the fight for a world without gender-based violence.
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At Haven in Bozeman, Montana, survivor support is more than a mission — it’s a legacy. With over 40 years of service and a growing suite of programs, Haven continues to meet the evolving needs of its community. We spoke with Kareena Robinson, Director of Programs, about the organization’s roots, its new transitional housing and education initiatives, and how switching to Izzy has helped them streamline services, improve accessibility, and strengthen support for survivors across the region.
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Nonprofits rely on helplines to provide critical support, but securing funding remains a major challenge. Izzy, a data-driven case management and helpline platform, helps nonprofits track call volumes, demographic insights, and service trends—strengthening grant applications and improving transparency with funders. By leveraging Izzy’s comprehensive reporting, nonprofits can demonstrate impact, build trust, and secure long-term financial support to keep their helplines running.
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Managing a volunteer-based mental health team doesn’t have to be overwhelming. With Izzy, organizations can streamline scheduling, ensure full crisis support coverage, and give volunteers the flexibility they need—all in one intuitive platform.
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Launching a helpline? From defining your mission to choosing the right technology, setting up an effective support line requires strategic planning. Learn how Izzy's innovative platform streamlines operations, ensuring seamless communication and impactful support.
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Handling crisis calls is challenging, but no advocate should face it alone. Izzy’s Listen In, Whisper, and Barge In features provide real-time support, ensuring advocates receive guidance when they need it most. Empower your team with the tools to make a difference.
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Sexual Assault Support Services - SASS Lane County faced delays and inefficiencies—until Izzy stepped in. With faster response times, direct connections, and call-blocking, they’re now supporting survivors like never before.
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Izzy Platform is a Calgary-based company dedicated to empowering nonprofits and charities through innovative software solutions. Founded by Eric Jensen and Toby Biggs, Izzy provides purpose-built tools designed to enhance communication, streamline operations, and support meaningful connections for organizations committed to making a positive impact in their communities. Izzy is now proud to be serving non-profit clients in both Canada and the United States.
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In the evolving landscape of victim advocacy and crisis response, technology plays a crucial role in ensuring survivors receive timely, effective support. The International Conference on Sexual Assault, Domestic Violence, and Forging New Pathways brings together thousands of professionals dedicated to improving response systems for survivors. Izzy is proud to be attending this year’s conference in Anaheim, California, from April 22-24, 2025, where we will showcase how our platform enhances hotline operations and case management for crisis organizations.
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When offering support, the communication method you choose can significantly impact both the advocate’s ability to provide assistance and the survivor’s experience. This blog explores the distinctions between these methods, focusing on cadence, tone, and safety considerations while incorporating insights into best practices for advocacy work.
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In today's fast-paced digital landscape, remote work has become a cornerstone of modern operations, offering unparalleled flexibility and cost savings. Izzy, a cutting-edge platform, plays a pivotal role in supporting these remote helplines by integrating multiple communication channels into a single, user-friendly dashboard. This blog post explores how Izzy facilitates the operation of remote support lines, highlighting its benefits and features.
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Does Offering Text/SMS Support Endanger Domestic Violence Survivors? Adding text (aka SMS) support to your crisis/support helpline provides more avenues for clients to access your services.
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We’re excited to announce that Izzy has been chosen as a recipient of a $10k grant from Canadian Chamber of Commerce and Salesforce to help with our recovery efforts from Covid 19. During a time where we were struggling, the Chamber Network was here for our community.
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Izzy is not the only choice for software to help manage your support line, but it is the only product that integrates all aspects of a support line. This post will explain what that means, and how that integration: lowers operating costs, ensures comprehensive reporting and makes your staff & volunteers more productive..
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This post will guide you through the steps involved with launching a support helpline and show how, with software like Izzy, the technical hurdles and risks are removed and it comes down to a few clear steps.
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