Blog

Stay up to date with the latest trends, insights, and best practices in helpline advocacy, case management, and crisis response. Read informative blog posts from Izzy Platform to learn how technology is reshaping the industry.

Who is Behind Izzy

Izzy Platform is a Calgary-based company dedicated to empowering nonprofits and charities through innovative software solutions. Founded by Eric Jensen and Toby Biggs, Izzy provides purpose-built tools designed to enhance communication, streamline operations, and support meaningful connections for organizations committed to making a positive impact in their communities. Izzy is now proud to be serving non-profit clients in both Canada and the United States.

Published on 2/19/2025

Izzy at the 2025 International Conference on Sexual Assault, Domestic Violence, and Forging New Pathways

In the evolving landscape of victim advocacy and crisis response, technology plays a crucial role in ensuring survivors receive timely, effective support. The International Conference on Sexual Assault, Domestic Violence, and Forging New Pathways brings together thousands of professionals dedicated to improving response systems for survivors. Izzy is proud to be attending this year’s conference in Anaheim, California, from April 22-24, 2025, where we will showcase how our platform enhances hotline operations and case management for crisis organizations.

Published on 2/11/2025

How Can Izzy Enhance Flexibility and Efficiency for Remote Helplines?

In today's fast-paced digital landscape, remote work has become a cornerstone of modern operations, offering unparalleled flexibility and cost savings. Izzy, a cutting-edge platform, plays a pivotal role in supporting these remote helplines by integrating multiple communication channels into a single, user-friendly dashboard. This blog post explores how Izzy facilitates the operation of remote support lines, highlighting its benefits and features.

Published on 2/6/2025

Empowering Helpline Advocacy: Understanding the Nuances of Phone, Text, and Chat Support

When offering support, the communication method you choose can significantly impact both the advocate’s ability to provide assistance and the survivor’s experience. This blog explores the distinctions between these methods, focusing on cadence, tone, and safety considerations while incorporating insights into best practices for advocacy work.

Published on 2/6/2025

Does Offering Text/SMS Support Endanger
Domestic Violence Survivors?

Does Offering Text/SMS Support Endanger Domestic Violence Survivors? Adding text (aka SMS) support to your crisis/support helpline provides more avenues for clients to access your services.

Published on 8/17/2021

Izzy gets $10K grant from Canadian Chamber of Commerce and Salesforce

We’re excited to announce that Izzy has been chosen as a recipient of a $10k grant from Canadian Chamber of Commerce and Salesforce to help with our recovery efforts from Covid 19. During a time where we were struggling, the Chamber Network was here for our community.

Published on 2/15/2021

The Benefits of a Single, Consolidated Platform

Izzy is not the only choice for software to help manage your support line, but it is the only product that integrates all aspects of a support line. This post will explain what that means, and how that integration: lowers operating costs, ensures comprehensive reporting and makes your staff & volunteers more productive..

Published on 10/5/2020

What are the Steps to Launch a Support or Crisis Line?

This post will guide you through the steps involved with launching a support helpline and show how, with software like Izzy, the technical hurdles and risks are removed and it comes down to a few clear steps.

Published on 7/10/2020

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