Case Study: AASAS + IZZY

Izzy Software & Association of Alberta Sexual Assault Services (AASAS)

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"Just wanted to pass on our gratitude to you and your team. As a result of the flexible platform that you have set up for us, we have been able to continue providing support to Albertan's impacted by sexual violence though these trying times. As you can imagine, sexual assault centres across the province are struggling with the difficult decision to shut their doors as staff, volunteers, and clients move into self-isolation. Our ability to provide phone, text, and chat support at this time is more important than ever.

You have set us up for success and we couldn't be more grateful!"

Haley S.
Association of Alberta Sexual Assault Services

"The platform has been working great so far. We’ve had both calls and chats come through the service and its been seamless. The volunteers are finding the platform very user friendly."

Mary Walsh
Newfoundland and Labrador Sexual Assault Crisis and Prevention Centre

"I am so grateful... that we had the amazing pleasure to work with you on the One Line. I can’t even begin to express how amazing you are to work with – so patient – so kind – so respectful – and so amazingly talented with the technology"

Deb T.
Association of Alberta Sexual Assault Services

"All is going well with the line. Your company provides excellent service."

Sandra McKellar, ED
Newfoundland and Labrador Sexual Assault Crisis and Prevention Centre

"Call ticket's data collection is much improved and data analysis is much easier and more accurate."

Izzy User
Sexual Assault Centre of Edmonton

"The platform has been working very well for us so far! We are ramping up advertising in the next few weeks (radio ads starting November 1st) and are getting used to the process. The scheduling through Izzy has been amazing as I have largely been able to be hands-off in that minutiae, which was great when I had to take a week off work."

Nathan Hynes
Planned Parenthood Newfoundland & Labrador Sexual Health Centre

"The system has been absolutely meeting our needs and expectations. Both from a supervisor and volunteer capacity."

Mary Walsh
Newfoundland and Labrador Sexual Assault Crisis and Prevention Centre

The Client

Association of Alberta Sexual Assault Services (AASAS) is an Alberta based non-profit that helps raise awareness around access to sexual assault support services. They coordinate and collaborate with many other organizations in Alberta to create a network of support centres.

AASAS’s vision is for Albertans affected by sexual abuse and sexual assault to have access to healing and recovery programs, services and supports.

You can read more about AASAS at aasas.ca

The Challenge

AASAS recognized that support resources were available in larger centres in Alberta. However, smaller communities were being underserved.

These communities did not have a dedicated line for support and people were forced to use support lines from larger city centres.

This meant that people may not be accessing resources and information that was relevant for them.

AASAS’s vision was to provide a single point of access to phone/text/chat support in Alberta for people requiring sexual violence information, support and referral.

The Solution

Using Izzy Helpline, AASAS was able to expand their services across Alberta. Izzy Helpline's web-based platform allows volunteers to work from anywhere there is an internet connection. This gave AASAS access to a much larger pool of volunteers, helping them to expand into other communities.

With Izzy Helpline, AASAS was able to provide their clients with seamless support for various communication channels. In addition to phone call assistance, Izzy Helpline excelled in providing web-based chat and text message support, empowering users with multiple options to reach out for help.

Local support resources are displayed based on where the caller is. This means that clients are receiving resources that are accessible to them.

Case Study: AASAS + IZZY

The Client

The Challenge

The Solution

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